httpsds offers three way to manage your cost for IT Services. you can either pre-purchase Support hours that can be used any support or system development, or you can take a support only contract with httpsds either quarterly, 1/2 yearly or yearly. lastly you can use our services adhoc. All Contract and Pre-Purchase customers get access to our customer portal, where they can report problems and makes requests for service. also they get access to httpsds Software update feeds and library. Security information and much more.
Pre-purchased hours costs are as follows:
| Hour Breakdown | Cost per Hour Purchased |
|---|---|
| 1 - 10 | £60.00 |
| 11-20 | £57.50 |
| 21-50 | £52.50 |
| 51-100 | £47.50 |
| 100+ | £45.00 |
| Adhoc | £65.00 |
Contacts are quoted on based upon the equipment to be covered. Please phone for a quote, below are listed our basic contract packages. all these packages are customisable to your requirements
Silver Service
- 2 business day response onsite
- 1 business day response to telephone support requests
- 2 on site visits
- 3 telephone support calls / remote support for each item covered
- Discounted rates for additional support calls and onsite visits
- Option to include parts cover
- Secure remote access, imitated at by user
- Online monitoring of progress of call
- Report incident via web form, telephone or email
- Full Site Audit of both configuration and security
Gold Service
- 1 business day response onsite
- 6 business hour response to telephone support requests
- 4 on site visits
- 4 telephone support calls / remote support for each item covered
- Discounted rates for additional support calls and onsite visits
- Option to include parts cover
- Secure remote access, imitated at by user
- Online monitoring of progress of call
- Report incident via web form, telephone or email
- Full Site Audit of both configuration and security and Assets
- Discounted rate on other services
Platinum Services
- 6 business hour response onsite
- 4 business hour response to telephone support requests
- 8 on site visits
- 5 telephone support calls / remote support for each item covered
- Discounted rates for additional support calls and onsite visits
- Option to include parts cover
- Secure remote access, imitated at by user
- Online monitoring of progress of call
- Report incident via web form, telephone or email
- Full Site Audit of both configuration and security and Assets
- Discounted rate on other services
Platinum Plus
- 4 business hour response onsite
- 2 business hour response to telephone support requests
- 12 on site visits
- Unlimited telephone support calls / remote support for each item covered
- Discounted rates for additional support calls and onsite visits
- Option to include parts cover
- Secure remote access, imitated at by user
- Online monitoring of progress of call
- Report incident via web form, telephone or email
- Full Site Audit of both configuration and security and Assets
- Discounted rate on other services
Ad-hoc Service
You don't need to take a contract with us to receive support, we can offer per fix service.